FREQUENTLY ASKED QUESTIONS
Who handles my prescription?
Well qualified and trained pharmacists handle each and every prescription.
How can I place an order?
You can place your order at our website or through our app.
How my order is processed?
Your order is reviewed by our pharmacist and after verifying your prescription, your order will be conformed and same will
be communicated to you via SMS. After dispatching your order, a message will be sent to you for the same.
How I will check status of my order?
You can check it on our website. We also send SMS at every stage once we receive your order.
How can I contact pharmacist at Arogya retail?
You can contact our pharmacist by quoting your order number. For any other assistance related to healthcare, you may contact our pharmacists for information related to pharmaceutical products.
What are various types of discounts you provide on medicines ?
We provide 20% discount on ethical medicines, 60% discount on surgical items, 10% discount on OTC products and 75%
discount on generic medicines. This is calculated on actual MRP printed on the product.
What time do you take to deliver the products?
Your order will be dispatched within 48 hours, or else our pharmacist will talk to you and update you. Please note that delivery times are tentative only and are not guaranteed, due to circumstances out of our control or some unavoidable reasons.
What are delivery charges?
Minimum order value must be 150 Rs. The order less than 500Rs. will have shipping charge of 25 Rs, which will be added to your bill value. The order for more than 500 Rs. will not have any shipping charges.
What information do you need from me to process my order?
A valid prescription, your contact information and your valid address.
What if I can’t find the products/medications I am looking for on your website?
You can type products you want and submit it at our website. Our pharmacist will revert.
How is my order packaged?
Arogya Retail takes utmost care in packing and delivering your order. Untouched by human hands, your order is packed as
such which we receive from vendors in quantities specified by you.
What is your return and refund policy?
At Arogya retail our motto is your entire satisfaction. We are working on COD (cash on delivery) model only at present. Therefore after checking your products, you have to give payment to our delivery boy. Once products are accepted by you, no refund or return will be entertained in any circumstances.
Why do the prices of medicine differ?
Medicine prices vary owing to different geographical location and often change on a day to day basis due to government
regulations. Therefore we always calculate discount on the actual MRP printed on the products which our delivery boy will deliver to you.
What are your working hours?
10:00 AM to 06:00PM; Monday - Saturday